Frequently Asked Questions
Q: What is the difference between a bounce house, inflatable, moonwalk, space walk, bouncy thing, bouncer, and a fun jump?
A: These are all terms used to describe the same thing! People call bouncers different things depending on which part of the country they come from.
Q: How do I make a reservation?
A: You can call us at 512-504-9998, you can contact us via our website, or you can email one of our sales representatives at firstname.lastname@example.org.
Q: How far in advance should we reserve our bouncer?
A: Reserve AS SOON AS POSSIBLE! Our bounce houses book up very quickly! However if you are in a bind and need a rental on short notice, just give us a call and we’ll do our best to accommodate you.
Q: How can I pay?
A: You can pay for your rental by using your debit or credit card. If you are a company, church, school, or other organization please contact us for information on your payment options.
Q: Which credit cards do you accept?
A: Bounce Across Texas accepts Visa, Mastercard, Discover.
Q: Do you charge for delivery?
A: Delivery is FREE, but for some areas we have a minimum order. If you are located outside of Kyle, Buda, or South Austin please contact us.
Q: How much room is needed to set up the inflatable's?
A: In general there needs to be a 2 foot buffer around the entire unit. We refer to this as the “Safe Zone”.
Q: How much power is needed?
A: Each unit requires a 110V (standard) outlet. A dedicated outlet is preferred. Each outlet must be located within 100 feet of each unit. Generators may be rented upon request if either of these conditions cannot be met.
Q: Can I pick up the jumper and set it up myself?
A: No. Leave it to the Pros!
Q: What surfaces can bouncers be set up on?
A: Bounce Houses can be set up on grass, gravel, dirt, cement, or asphalt. Please indicate surface type with your reservation. Please call with any questions.
Q: Can inflatable's be set up inside?
A: Yes. The area needs to be large and tall enough to accommodate each inflatable. Please contact us if you have any questions.
Q: Is Bounce Across Texas L.L.C. insured?
A: Yes! Bounce Across Texas is a fully insured. We will provide a copy of the insurance policy upon request. For events on public property, additional insurance may be required. Municipalities, schools, churches, and other venues may contact us in advance to make the proper arrangements. The lessee or using party shall be in charge of operation after receiving each unit. Bounce Across Texas L.L.C is not responsible for any injuries occurring to lessee or to any persons using the leased units or equipment or to any damage to personal property.
Q: Aren’t all bounce companies insured?
A: No, not every bounce company in Texas is insured. Do not use a company without insurance. Bounce Across Texas will not compromise when it comes to doing the right thing!
Q: Are moonwalks and inflatable bouncers safe to use?
A: Yes, our units are constructed for commercial use. We do not rent units that are sold in retail locations or discount centers. Our units are constructed from heavy duty vinyl materials, have safety ramps, and are equipped with emergency exits. You will be instructed on the proper safety procedures upon delivery. There should be no problems if all the safety rules are followed.
Q: Do you belong to any safety orginizations? Have you been trained to set up inflatables?
A: Bounce Across Texas is a member of S.I.O.T.O which stands for safe inflatable operators training organization and all of our delivery specialists have formal training.
Q: Do adults need to supervise the bouncers?
A: Yes. An adult needs to supervise each bouncer to ensure each child’s safety.
Q: Are your inflatable's clean?
A: Yes! All of our units are cleaned before and after every event. We also inspect each unit prior to use, and maintain meticulous inspection records for every piece of equipment.
Q: Do the inflatable's get hot during summer?
A: Our bounce houses are equipped with roofs. However it may become quite warm in the units during the hot summer months. You may want to try one of our water slides during the summer, or use your bouncer in the morning or evening hours.
Q: How many hours do we get the equipment with each rental?
A: Every bouncer rental is for 4,6 or 8 hours. Additional hours may be purchased for $25 -$200 per hour depending on the unit.
Q: Can Bounce Across Texas provide an attendant to supervise the bouncer?
A: Yes, please ask for this service when you reserve your equipment.
Q: Is there a cleaning fee?
A: No, not for normal usage. However, if excessive cleaning is needed, a minimum fee of $50 will be assessed.
Q: Can we use silly string on the bouncers?
A: No!! Silly string ruins vinyl. A minimum $500 replacement fee will apply if silly string stains equipment.
Q: How much time prior to the event does Bounce Across Texas set up?
A: We generally set up 30 minutes to a few hours before the party start time. Your rental charge is for the bounce time only!
Q: What if I need to cancel my order?
A: You have 5 days prior to your event date to cancel for a refund minus a $50 non-refundable fee. If you have to cancel within 5 days of your event date,your payment becomes a credit and is transferable to another date.Once the delivery has arrived it is to late to reschedule your event. If we have to cancel your delivery you can reschedule or recieve a refund minus a $50 non-refundable fee.
Q: How much ice is needed for the Snow Cone machine?
A: ½ pound of ice per serving. Example: For 100 servings you will need 50 pounds of ice.